FAQ's & Company Policies

How to Order

How do I order products from Get It by Changi Recommends?


Step 1: Select your preferred product(s)
Step 2: Complete your contact details & checkout process
Step 3: You will receive an email confirmation upon completed payment
Step 4: Your order will be delivered right to your doorstep!




Is there a minimum order commitment?


No, there's no minimum order. However, you can enjoy a free delivery or special discount when your order reached a certain amount.





Payment

How do I pay for my order?


You can easily make payment via credit or debit cards or PayNow.




How do I confirm my payment?


You will receive a confirmation email.




How do I pay for the service via PayNow?


Please make payment using the following details or you can scan a QR code for faster payment. *Company: Changi Travel Services Pte. Ltd. *UEN: 201207884G *Please send proof of payment and your order number to WhatsApp +65 87324621 or +65 98694718




Can I pay for my order using Credit or Debit Card?


Yes, you can pay for your order via Credit or Debit card.




I am unable to make payment for my order, what should I do?


Please contact us at +65 87324621 or getit.contact@changirecommends.com.sg. We will be in touch with you as soon as possible.





Refunds & Cancellations

How can I cancel my order?


You can cancel the order if you haven't made any payment yet.

However, if the payment is made and the order is processed, cancellation will not be allowed.

If the order has not been processed, any cancellation request will be subjected to a 5% surcharge of the total order amount.




How do I change my order details after the order is confirmed?


Once the order is confirmed, you will not be able to change the order details. However, if you happen to fill in the wrong contact details, you can contact us at getit.contact@changirecommends.com.sg or WhatsApp +65 87324621




What should I do if the product is out of stock?


Product is subjected to availability. If the product is out of stock, an alternative will be offered (subjected to the approval by the customer). A refund will be made to your original mode of payment if you choose not to proceed with the alternative offered by us. *Get It by Changi Recommends reserved the rights, at its discretion, to amend or cancel the terms and conditions without prior notice.





Orders & Delivery

How do I know if my order is being processed?


You will receive a notification once your order is being processed.




How much is the delivery fee?


There will be $8 delivery fee for orders below $70. However, all orders above $70 will be able to enjoy free delivery from Get It by Changi Recommends.




What if I am not at home or missed the delivery?


Please ensure someone is at home, or else the product will be placed at your doorstep. Upon arrival, we will notify the customer via call/WhatsApp.




How will I receive my order?


Delivery of wine and spirits, electronics, beauty, and home & living products will be 3-7 business days after you placed an order. Note: The item will be delivered separately if the order contains items from different merchants. If the item you ordered is out of stock, an alternative will be suggested or a refund will be made to your original mode of payment.




What are the practices and approaches adopted in view of COVID-19?


Contactless delivery is available. Our professional delivery team will notify you about your delivery. The team will call you upon arrival.





Manage Account

Do you store my Credit Card information? What and how will my personal information be used for?


It is optional to save Credit Card details, not mandatory. Saving of Credit Card details is for faster checkout and better shopping experience. Of course, this will depend on your personal discreation.





Have questions? We've got answers. 

Follow

  • Black Facebook Icon
  • Black Instagram Icon

Service Areas in Virginia Beach

23451         23455         23462

 23452         23454         23453
Parts of 23464         Parts of 23456